Refund, Returns & Guarantee

Last updated: July 24, 2026

At Moureve, our whole promise is that trying us should feel safe. This policy is written to be read in plain English, with no fine print designed to keep your money.

Our 60-Day Every-Dollar-Back Guarantee

Use the whole bottle. Take up to sixty (60) days from the date your order is delivered. If your skin doesn’t look and feel smoother, email us and we will refund every dollar you paid.

  • No return shipping — you don’t send anything back.
  • No restocking or “processing” fee — you get the full amount, including what you paid for shipping.
  • Keep the bottle. There is nothing to return.
  • No proof of “compliant usage” required. We take your word for it.

To request a refund under the guarantee, email hello@trymoureve.com with your order number. A real person replies within 24 hours.

One-time purchases — not a subscription

Every order on Moureve is a one-time purchase. We do not enrol you in any subscription, membership, or auto-shipment program, and there are no “VIP” cycles, minimum commitments, or exit fees of any kind. If we ever offer optional auto-delivery in the future, it will be something you choose on purpose and can cancel in one click.

Cancelling an order

We dispatch quickly — usually within 24 hours. If you need to cancel, email us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and refund you in full. If it has already shipped, the 60-day guarantee above still has you covered.

Damaged, defective, or incorrect items

If your order arrives damaged or incorrect, email hello@trymoureve.com within 7 days of delivery with your order number and a photo of the item and packaging. We’ll send a free replacement or a full refund — your choice.

Refund processing

Approved refunds are issued to your original payment method. Depending on your bank, funds typically appear within 5–10 business days.

Allergies & sensitivities

Our full ingredient list is published on every product page. If you have sensitive skin, we recommend a simple patch test first, and choosing our Unscented version. If you experience a reaction, stop use and contact us — you’re covered by the guarantee above.

Questions

Email hello@trymoureve.com any time. We’d always rather solve it directly than have you feel stuck.